Wordnerds turns what customers say into what organisations do. We analyse surveys, complaints, reviews and calls, theme them with explainable AI, and deliver the insight straight into Power BI—so everyone in your organisation can act on what customers are saying, not just the insight team.
The method is the same in every sector. The expertise is built in: pre-trained frameworks for housing, transport, retail and travel, so the analysis speaks your world from day one.
We've built deep, pre-trained frameworks for four sectors—so the analysis lands in your language, with your regulators and your data sources, from the start.
Voice of resident for housing associations—TSM surveys, complaints, repairs and the Big Listen, themed to TSM categories and Awaab's Law hazards. Auditable, regulator-ready evidence for the RSH, the Ombudsman and your board. Trusted by Sovereign, Guinness, BPHA, Raven and more.
Passenger feedback for rail and transport operators—unified across surveys, complaints, social and app reviews, ready for ORR and DfT reporting. Avanti West Coast freed up 7,102 working days and released £1.35m. Also trusted by Network Rail, Transport for Wales and TransPennine Express.
Customer feedback for multi-store retailers—drilling from "delivery is a problem" to the depot, store or product driving it. Stop talking NPS and start talking revenue. Trusted by Sainsbury's, M&S, B&Q and Whittard of Chelsea.
Guest and traveller feedback unified across reviews, post-trip surveys, contact centre and social—fast enough to act inside a six-week ski season or a fourteen-week summer programme. Trusted by Dorchester Collection, Hotelplan and Inghams.
What's the same in every sector
Surveys, complaints, reviews, contact-centre transcripts and social—analysed together as one customer journey, not in separate silos.
Automated classification against a framework tuned to your sector—consistent every time, and traceable back to what each customer actually said. Auditable, not a black box.
Insight lands where your teams already work—no login to another platform. Executives, operational teams and analysts each get the view they need, from strategic themes to frontline detail.
Beyond these four
Our customers also include public sector and local authority teams, financial services, utilities and business software companies—from the Department for Work and Pensions to Lloyds and Sage. If your customers are talking, we can make sense of it, whatever sector you're in.
Wordnerds works across regulated and consumer sectors. We have deep, pre-trained frameworks for housing, transport, retail and travel & hospitality, and we also work with public sector, financial services, utilities and business software teams. The platform analyses customer feedback in any sector; the sector specialism is in the frameworks and benchmarking we bring.
No. Housing is where we have the strongest pre-built frameworks—TSM categories and Awaab's Law hazards—but it's one of several sectors we specialise in. We analyse passenger feedback for transport operators, customer feedback for multi-store retailers, and guest feedback for travel and hospitality brands, alongside public sector and financial services customers.
Yes. The method is sector-agnostic: we unify your feedback, classify it with explainable AI against a framework co-designed in your language, and deliver it into Power BI. The four named sectors simply have the most mature pre-built frameworks—new sectors get a framework designed with your team during onboarding.
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