Connect Wordnerds to the tools your feedback already lives in
Wordnerds integrates with 26 tools across seven categories: CRM systems, customer-support and contact-centre platforms, survey and feedback tools, review and ratings sites, social media, data and BI tools, and direct data import via API or CSV.
Wherever your customers are talking, Wordnerds themes and scores the open text—so you see what's driving every score, complaint and conversation.
Every integration, by category
Wordnerds integrates with 26 tools across seven categories: CRM systems, customer-support and contact-centre platforms, survey and feedback tools, review and ratings sites, social media, data and BI tools, and direct data import via API or CSV upload.
CRM Systems
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Salesforce
Brings Salesforce customer data and conversations into Wordnerds for theme and sentiment analysis. Enables feedback review within account and lifecycle context.
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Microsoft Dynamics
Imports customer data from Microsoft Dynamics for theme and sentiment analysis, helping teams identify feedback themes from organisational data sources.
Customer Support & Contact Centre
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Zendesk
Brings Zendesk customer support data into Wordnerds for theme and sentiment analysis, surfacing top drivers of support contact and complaints.
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Genesys
Connects Genesys contact-centre interactions and transcripts for theme and sentiment analysis, revealing why customers contact support ranked by volume and sentiment.
Survey and Feedback Tools
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Qualtrics
Connects survey responses so Wordnerds analyses open-text comments alongside Qualtrics metrics rather than replacing them.
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Medallia
Wordnerds works alongside Medallia, analysing unstructured verbatim to show what's driving collected experience data.
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SurveyMonkey
Connects responses so open-text answers are themed and scored, converting free-text into ranked themes and sentiment.
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SmartSurvey
Themes and analyses open-text feedback, converting verbatim into prioritised, actionable themes.
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Customer Thermometer
Connects responses for automated theme and sentiment analysis, adding reasons behind ratings by analysing comments.
Review & Ratings Platforms
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Trustpilot
Connects reviews for automated theme and sentiment analysis, tracking what customers praise and complain about over time.
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Tripadvisor
Analyses review text for themes and sentiment at scale, identifying recurring drivers of guest satisfaction and complaint.
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Google Reviews
Analyses review text for themes and sentiment at scale, monitoring location and brand-level themes across large volumes.
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Feefo
Themes feedback behind scores, explaining what's moving ratings by analysing review verbatim at scale.
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Bazaarvoice
Connects ratings and reviews for theme and sentiment analysis, surfacing product- and experience-level themes from review content.
Social Media & Social Listening
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Facebook
Facebook posts brought into Wordnerds for theme and sentiment analysis, helping teams see customer brand conversations.
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Instagram
Instagram posts and DMs analysed for theme and sentiment, surfacing emerging customer themes from engagement.
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X
Conversations analysed for theme and sentiment, helping flag rising customer issues and sentiment shifts.
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Reddit
Connects threads and comments for theme and sentiment analysis, capturing unfiltered customer opinion and emerging trends.
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Brandwatch
Applies deeper theme and sentiment analysis to social-listening data, turning high-volume mentions into structured, ranked themes.
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Hootsuite
Converts social feedback gathered in the platform into customer insight through theme and sentiment analysis.
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Sprout Social
Themes and scores social conversations, adding deeper analysis to social data.
Data & BI Tools
Wordnerds delivers themes, sentiment and scores natively into Microsoft Power BI—no manual export or import.
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Power BI
Feeds Wordnerds themes, sentiment and scores directly into Microsoft Power BI dashboards. Puts feedback insight next to operational and commercial data.
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Tableau
Access Wordnerds insights via the Amazon Redshift connection, making themes and sentiment available to Tableau-based reporting.
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Amazon Redshift
Exports Wordnerds insights into your data warehouse, making themed feedback data available to wider analytics and BI pipelines.
Direct Data Import
No connector for your system? Send data straight in via API or CSV upload.
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API
Sends feedback data from unlisted systems into Wordnerds for analysis, letting technical teams import on their own schedule.
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CSV Upload
Uploads customer feedback directly into Wordnerds for analysis—getting feedback from any source into the platform in minutes.
Integration FAQs
What tools does Wordnerds integrate with?
Wordnerds integrates with 26 tools across seven categories: CRM systems (Salesforce, Microsoft Dynamics); customer-support and contact-centre platforms (Zendesk, Genesys); survey and feedback tools (Qualtrics, Medallia, SurveyMonkey, SmartSurvey, Customer Thermometer); review and ratings sites (Trustpilot, Tripadvisor, Google Reviews, Feefo, Bazaarvoice); social media (Facebook, Instagram, X, Reddit, Brandwatch, Hootsuite, Sprout Social); data and BI tools (Power BI, Tableau, Amazon Redshift); and direct data import via API or CSV upload.
Does Wordnerds integrate with Power BI?
Yes. Wordnerds delivers themes, sentiment and scores natively into Microsoft Power BI, so feedback insight sits next to your operational and commercial data with no manual export or import. For Microsoft-standardised organisations, this native delivery is a key differentiator.
Does Wordnerds work alongside Medallia and Qualtrics?
Yes. Wordnerds is complementary, not a replacement: platforms like Medallia and Qualtrics collect the feedback, and Wordnerds analyses the open-text comments behind the scores to show what's actually driving them.
Can Wordnerds analyse social media and review sites?
Yes. Wordnerds connects to social platforms (Facebook, Instagram, X, Reddit) and social-listening tools (Brandwatch, Hootsuite, Sprout Social), plus review and ratings sites (Trustpilot, Tripadvisor, Google Reviews, Feefo, Bazaarvoice), theming and scoring the text at scale.
What CRM systems does Wordnerds connect to?
Wordnerds connects to Salesforce and Microsoft Dynamics, bringing customer data and conversations in for theme and sentiment analysis. For any CRM not listed, you can import data via API or CSV upload.
Can Wordnerds analyse Zendesk and contact-centre data?
Yes. Wordnerds connects to Zendesk support data and Genesys contact-centre interactions and transcripts, surfacing the top reasons customers get in touch—ranked by volume and sentiment.
How do I connect a tool that isn't on the list?
Use the Wordnerds API to send feedback data from any unlisted system, or upload a CSV directly. Either route gets feedback from any source into the platform for analysis.
